Shipping policy

Shipping Policy

Brand Name: ZairahOfficial
Effective Date: 12-10-2026

1. Order Processing

At ZairahOfficial, we aim to process and dispatch orders as quickly as possible.

Orders are generally processed within 1–3 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Customers will be contacted if additional information is required to confirm an order.

2. Delivery Time

Deliveries within Pakistan generally take 3–7 business days after dispatch.
Delivery times may vary depending on the customer's location, courier service, weather conditions, and other unforeseen circumstances.
Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges will be communicated during checkout or order confirmation.
Delivery charges may vary depending on the destination, parcel weight, and courier service.
Any applicable additional charges will be communicated to the customer before dispatch.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided through SMS, WhatsApp, or another available communication channel.

Customers can use the provided tracking information to check their parcel's delivery status.

5. Incorrect Delivery Information

Customers are responsible for providing an accurate shipping address, contact number, and other required delivery details.

ZairahOfficial will not be responsible for delivery delays caused by incorrect or incomplete information provided by the customer. Additional charges may apply if reshipping is required.

6. Delayed or Undelivered Orders

Although we work with courier partners to deliver orders on time, delays may occur due to circumstances beyond our control.

If your parcel is delayed or you have not received your order within the expected delivery period, please contact our customer support team for assistance.

7. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders, subject to confirmation and service availability in the customer's area.

Customers should ensure they are available to receive the parcel and pay the applicable amount upon delivery.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your parcel.

Please provide your order number and clear photographs or an unboxing video so our team can review the issue. Eligible cases will be handled according to our Return and Refund Policy.