Refund policy

Return and Refund Policy

Brand Name: ZairahOfficial
Effective Date: 12-10-2026

At ZairahOfficial, customer satisfaction is our priority. We strive to provide high-quality clothing products and ensure a smooth shopping experience for every customer. Please read our return and refund policy carefully before placing an order.

1. Return Policy

Customers must report any damaged, defective, or incorrect item within 48 hours of receiving the order.
The product must be unused, unwashed, and in its original condition and packaging.
A clear unboxing video is required to support claims for damaged, defective, or incorrect products.
Returns due to a change of mind, color preference, or incorrect size selection by the customer are not accepted.
Products that have been used, washed, or damaged by the customer are not eligible for return.

2. Refund Policy

Refunds are considered only for eligible damaged, defective, or incorrect items after verification.
Once the claim is approved, the refund will be processed through a mutually agreed payment method.
Refund processing time may vary depending on the payment method and verification process.
Shipping charges are non-refundable unless the issue resulted from an error on our part.

3. Exchange Policy

Exchanges are considered for damaged, defective, or incorrectly delivered products, subject to verification and stock availability.
Customers must contact us within 48 hours of receiving their order.
Exchanges are not available for products damaged after delivery or due to improper handling.

4. Order Cancellation

Customers may request order cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible.
Prepaid order cancellations and refunds will be handled according to the applicable refund terms.